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Since 1985 ESS Employment have been assisting companies
throughout the area with recruitment of permanent,
temporary and contract staff. During this time ESS has
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Office and Operations Manager (YAT)
Job No:
LOCATION: Warmley PAY: £24,000 – £26,000 per annum Permanent DAILY TIMES: Monday to Thursday 8.30am – 5.30pm, Friday 8.00am – 4.30pm, 1 hour for lunch Yate Office: 01454 310031 E: F: 0870 4007865 Vacancy – General Office and Operations Manager Successful candidate will be involved in the day to day routines of the Customer Service Department. Managing a small team of 4-5 people reporting directly to the Sales & Commercial Director. This is an exciting, varied and very hands on role with plenty to keep you motivated in this challenging position. • Overseeing and implementing admin and operational processes • Process customer calls and their enquiries • Processing and checking orders • Liaison with Customers / Logistics • General Customer Service enquiries / Delivery enquiries • Handling Diversions and Returned deliveries • Advising Customers of waiting time for back orders • Handle inbound / outbound calls, inquiries, emails and faxed orders in line with seasonal variations in activity • Supporting the Sales team and operations • Inputting customer details into database system • Managing Export deliveries and any necessary documentation • Procurement Support The successful candidate will require: • Excellent Customer service skills • A good team leader and player • Excellent administration skills and good telephone manner • To maintain a professional manner at all times • Ability to prioritise • Good communication skills • Have a good knowledge of Microsoft Excel, Word and Outlook • To have experience with CRM/Database systems (Sage X3 advantageous) • Work on own initiative • Positive, flexible and proactive approach • Friendly and outgoing personality • Ability to work on own as well as part of a team Training/Qualification GCSE’s in Mathematics and English or equivalent Minimum 3 years office management/supervisory and administration experience. NVQ/BTEC in Business Administration/Customer Support or similar. In order to be considered for the role please email your cv at your earliest convenience to Jamie Robbins - ESS EMPLOYMENT Ltd work with clients and candidates from a range of disciplines and place people in permanent, contract and temporary roles. Many of our candidates and clients come to us by recommendation and we are proud of our personal, professional and friendly approach to recruitment. See our website for more information
£24,000pa - £26,000pa
Yate, Bristol Branch
Job Type:

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Please ensure you include the following in your email:
  • The job reference number: ESS4019
  • Your name
  • A contact telephone number
  • A copy of your CV

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